![]() The Reply tool provides a shared inbox from which all team members can view, organize, and reply to conversations. ![]() Buffer a social media and brand building platform centered around three core tools- Publish, Analyze, and Reply. Thus, they are not ranked or rated in any way. Each of these tools is designed to help make your work more visible and – best of all – simpler! Please note, the following tools are organized alphabetically. Here is a look at 25 of our favorite shared inbox tools for managing team emails. Some shared inbox platforms offer other features such as ticket management, customer management, and even knowledge base capabilities to further streamline team workflows. These platforms unite multiple collaboration features in a single interface and give team members the ability to complete numerous unique tasks directly, without the need to switch between software screens or accounts. One innovation that helps customer-facing teams manage communications is a shared inbox. ![]() That leaves only 39% of the day for the completion of role-specific tasks and represents a significant opportunity to unlock new levels of productivity by leveraging emerging social technologies. According to a recent survey by McKinsey Global Institute, the average worker today spends 61% of their workday doing a combination of managing email, searching for information, and communicating internally.
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